Category: Uncategorized

Jim Fitzgerald

Jim has 25+ years of experience in the Consumer Electronics Servicing Industry that has enabled him to recognize the importance and value of listening to customer’s needs and building platforms that lead to successful outcomes. Jim’s experience in Reverse Logistic Operations and traditional break/fix transactions provides benefits to our vendor/supplier relationships. By understanding the value of strategic planning, timely execution and effective follow up, Jim strives to ensure success at all levels of the organization. Most importantly, his leadership style supports and promotes growth within the organization, allowing our future leaders to be recognized and grow. Jim has a Bachelor of Science degree in Finance from the Metropolitan State College of Denver. Back  Q&A One thing I want you to know about United Radio is:Our culture. Whenever I have to make a difficult decision, I look at our core beliefs. Undoubtedly, the answer is always there and I can be proud and confident of my decision. Our greatest asset is our people, following our core beliefs ensures they are treated that way.Who is someone you admire, and why?My father. I grew up watching him interact with people. He always knew what to say or talk about that showed people that he cared. I was always impressed seeing others go to him for answers or feedback when needed.What makes you the happiest at work?Watching an employee be successful at his or her job. To see an employee’s face light up as they are explaining to you what they have accomplished motivates me to try even harder to make them successful on a daily basis.I know more about this than most anyone:If I know more about something that someone else, I am failing as a leader. My job is to make sure I communicate what I know and what I have learned to those around me so they are able to make the right decisions.When not at work, you’ll probably find me doing this:Spending time with family and pets. I also enjoy hunting, fishing and spending time in the woods.Looking into the future, the one thing I’m most excited about for United Radio is:Our ability to create opportunities where one may not exist. The breadth of what we do here covers many different industries and customers. Collectively, we are always able to find solutions.What are some causes you care about and why?Make-A-Wish. I was introduced to this organization some years ago after watching a presentation on what they do. I was so amazed and impressed with what they do for these kids and their families. I was touched very deeply by this. Victory for Vets. This organization helps train and place service dogs for our returning vets. Tremendous cause and great people.Back  

United Radio recognizes National Leadership day

Editor’s note: The following is from the National Day Calendar: “National Leadership Day is set aside to acknowledge the power of leadership. Every year, on February 20th, we recognize the impact that leaders make in people’s lives as they seek to develop themselves and others. When you think about it, in every relationship, one person influences another, whether a parent or child, spouse or friend, student or teacher, employer or employee. In our everyday interactions with one another, someone is leading or influencing the other to do something or become something. This means that anyone can be a leader, whether you have a title or not. When we talk about leadership, we know that leadership is about growth – for yourself, your relationships, your productivity, and your people. To lead well, you must embrace your need for continual improvement so that you can be the best leader you can be. The observance aims to empower people to help others and be change agents and difference makers in someone’s life. This is the opportunity we have on National Leadership Day: To show people what it means to be a good leader and inspire them to be a positive force of change in another person’s life.” What does leadership look like at United Radio? How can you grow your leadership skills? Anyone can take steps to grow as a leader. An important part of leadership is recognizing that everyone is on a different part of their leadership journey. We can honor this by supporting each other and helping others grow!

NYS Comptroller visits United Radio

Mr. Thomas P. DiNapoli, recently visited United Radio. He took a tour of our East Syracuse campus to see the valuable work our employees do on a daily basis. We were quite surprised at end of your visit to receive such good news! Thank you from everyone at United Radio.

United Radio provides maintenance, support with UCare plans

East Syracuse, NY — Radio communication equipment sees dust, water, heat, and other tough environments on a daily basis, which can lead to equipment downtime. The United Radio Communications Division UCare maintenance and service programs are designed to help ensure customer equipment performs optimally and never leaves them with an unexpected repair expense or system outage. “At United Radio, we understand the commitment made in purchasing equipment that provides the safety and reliability to ensure everyone returns home,” said William Dawes, United Radio Field Operations Manager. “Our UCare maintenance and service programs not only increases the longevity of your investment but provides a peace of mind knowing that when you need emergency support, you are our top priority.” The UCare program offers two levels of service to customers, First Class and Business Class. “These service level agreements not only reduce equipment downtime and costs but give our customers the satisfaction knowing they have support mechanisms in place.” said Dawes. The First Class service level includes: United Radio (UR) shall provide the Maintenance Services for Fixed Network Equipment (FNE) 24 Hours a day, 7 days a week, including holidays. Upon notification UR shall create a service ticket and assign a technician who will contact the customer by phone to troubleshoot equipment within 2 hours. In the event the problem cannot be resolved over the phone, UR will dispatch a technician to report on-site within 4 hours. An annual preventative maintenance check is included to ensure your system is operating at its optimum. Any covered equipment/parts that are found to be defective through normal use, will be pulled and repaired, then re-installed and tested. Repair times may vary. This does not cover acts of God, including but not limited to physical abuse, electrical surge, or end of life. FNE batteries and other maintenance items may be covered and replaced as needed to ensure proper operation. (ex: Bluetooth Location Beacons for TRBOnet systems as well as UPS’s (Uninterruptible Power Supplies) Down time is never good — we have an assortment of repeaters and subscriber units that are available to be loaned out at no charge in the event your original needs to be factory serviced. This is based on availability. The Business Class service level offers the same features as First Class, but with a longer response time.  The Preventative Maintenance program includes these services and more: Physically inspect the equipment and document its conditions Clean dust and other particles, inside and out Measure, test and restore to factory specifications Ensure accurate transmitting and receiving frequencies in accordance with FCC license Record battery voltage, condition, and service life Check VSWR power of both mobiles and repeaters Upgrade equipment with most current firmware, if requested For more information contact William Dawes at 315-445-3260 or visit https://www.unitedradio.com/industries-we-serve/communications/ United Radio provides repair and remanufacturing solutions to electronics manufacturers worldwide. Focusing on automotive and consumer electronics, communications products and advanced research and development. The nearly 100-year old company has established itself as a world leader in creating innovative solutions to the emerging technological needs of our customers. Headquartered in East Syracuse, NY, and with a repair and distribution center in Peachtree City, GA, and Salt Lake City, UT. The company works with both Fortune 500 companies from around the world and first responder agencies across New York state. Contact: Pat Spadafore Marketing Manager (315) 470-2211 pspadfore@unitedradio.com