Jim Fitzpatrick works with consumer employees

Depot Solutions that Maximize Product Value

Our depot service provides uniquely tailored programs to meet the specific requirements and needs of each manufacturer and end-use customer. We are the factory-certified service center for a host of brands as shown.  We perform both in and out-of-warranty repairs.

 

Our division is the only repair center in the country that is approved to do Factory Mutual Intrinsically Safe repairs for Kenwood products. We are also premiere partners with several manufacturers. We work directly with each supplier to facilitate shipping units to our warehouse. Once there, computerized workflow systems track when parts are available, calculate turnaround time, assign jobs using a first-in first-out model and monitor the entire repair process.
Our technicians are highly skilled and individually trained to work on specific product lines, resulting in faster diagnoses and turnaround times. Our commitment to quality is reflected in our extensive in-house and external training and certification programs. 5S practices ensure our processes are continually improving.
We continually make improvements in processes and efficiencies and provide a total solutions package for after-the-sale service. By ensuring that repairs, refurbishment and re-selling occur with minimum delay, we limit the amount of time a product waits to return to the marketplace and help manufacturers and dealers maximize the value of their products.

Consumer Electronics Quality Assurance Reporting

Transparent Operations

We provide a view into our operations so that customers do not need to guess what is happening with their products. Web-accessible critical performance indicators give manufacturers real-time information to make informed decisions, and customized electronic data interchange allows for accurate, timely inventory analysis.


An open warehouse

Reverse Logistics and Refurbishing

Our reverse logistics solution to handle returns provides manufacturers with an opportunity to streamline their organization while also increasing customer satisfaction, cash flow and bottom-line profitability. We will handle your returns, giving each and every unit unique attention to make sure it is refurbished as needed and that faulty products are returned to factory specifications.

Through it all, secure web access provides various levels of failure analysis and personalized reporting. If a unit cannot be repaired within a pre-determined time frame, we will exchange the unit using our on-site floating stock. Contact us today to learn more about our refurbishment, repackaging, warehousing and distribution of returned products.


Brands We Serve

United Radio currently performs service on 21 brands of stereos, receivers, speakers, DVD and Blu-ray players, two-way and portable radios, and other home entertainment products.

Check Repair Status

Have an item with United Radio for repair work?

Please click below and enter the service number below for a real-time look at the status of your project. If you don’t have your number or the form below is not working, please email us at customerservice@unitedradio.com or call 1-800-634-8606 for the status of your repair.

Inventory Management

Security & Storage Practices

  • Secure warehouse facilities
  • Pallet racking to small bin storage on site
  • Static sensitive components stored in electrostatic discharge (ESD) safe bins/containers

Inventory Verification & Forecasting

  • Regular cycle counts performed
  • Inventory transaction history readily available
  • Weekly updated critical order points used to maximize inventory turns (Min Max)
  • Forecasts can be provided for inventory planning

Reporting

  • Inventory reports available in a format and at a frequency customized to each customer’s needs
  • Reports available in multiple formats, including Sharepoint and via secure UR Dealer Services website

Our locations

Drone shot of United Radio's Consumer Headquarters

Consumer Headquarters

5717 Enterprise Parkway
East Syracuse, NY 13057
315.446.8700 or 800.634.8606
Monday – Friday
8:30AM – 5:30PM
Jim Fitzgerald
General Manager
Margaret Kelly
Operations Manager
Mark Daily
Business Development Manager
United Radio latest Colorado location
Consumer Western Operations
1455 South 5500 West Suite C
Salt Lake City, UT 84104
315.446.8700 or 800.634.8606 (EST)
Monday – Friday
8:30AM – 5:30PM (MST)
Jim Fitzgerald
General Manager
Margaret Kelly
Operations Manager
Mark Daily
Business Development Manager
Jim Fitzpatrick
Our core business is repair and refurbishing. Our technicians are highly skilled and individually trained to work on specific product lines, resulting in faster diagnoses and turnaround times.
– Jim Fitzgerald, Consumer General Manager
Employee service automotive electronics

Data Solutions

We don’t just collect data at every step – we help you understand and use it to improve your products.
Truck driving into the sun

Logistical Solutions

From sourcing the right components to coordinating a full product recall, we can help manage logistics on any scale.