Our Consumer Electronics business is a leader in offering after-the-sales service solutions to the electronics industry. From large scale depot repair programs to complete reverse logistics solutions, we are here to meet our customer’s needs.
United Radio currently performs service on many leading brands of stereos, receivers, speakers, DVD and Blu-ray players, portable and mobile radios and other home entertainment products. Our wide range of expertise has led many manufacturers to choose us as their regional service provider.
Depot Solutions that Maximize Product Value
Our depot service provides uniquely tailored programs to meet the specific requirements and needs of each manufacturer and end-use customer. We are the factory-certified service center for a host of brands as shown. We perform both in and out-of-warranty repairs.
Transparent Operations
We provide a view into our operations so that customers do not need to guess what is happening with their products. Web-accessible critical performance indicators give manufacturers real-time information to make informed decisions, and customized electronic data interchange allows for accurate, timely inventory analysis.
Reverse Logistics and Refurbishing
Our reverse logistics solution to handle returns provides manufacturers with an opportunity to streamline their organization while also increasing customer satisfaction, cash flow and bottom-line profitability. We will handle your returns, giving each and every unit unique attention to make sure it is refurbished as needed and that faulty products are returned to factory specifications.
Through it all, secure web access provides various levels of failure analysis and personalized reporting. If a unit cannot be repaired within a pre-determined time frame, we will exchange the unit using our on-site floating stock. Contact us today to learn more about our refurbishment, repackaging, warehousing and distribution of returned products.
Brands We Serve
United Radio currently performs service on 21 brands of stereos, receivers, speakers, DVD and Blu-ray players, two-way and portable radios, and other home entertainment products.
Check Repair Status
Have an item with United Radio for repair work?
Please click below and enter the service number below for a real-time look at the status of your project. If you don’t have your number or the form below is not working, please email us at customerservice@unitedradio.com or call 1-800-634-8606 for the status of your repair.
Inventory Management
Security & Storage Practices
- Secure warehouse facilities
- Pallet racking to small bin storage on site
- Static sensitive components stored in electrostatic discharge (ESD) safe bins/containers
Inventory Verification & Forecasting
- Regular cycle counts performed
- Inventory transaction history readily available
- Weekly updated critical order points used to maximize inventory turns (Min Max)
- Forecasts can be provided for inventory planning
Reporting
- Inventory reports available in a format and at a frequency customized to each customer’s needs
- Reports available in multiple formats, including Sharepoint and via secure UR Dealer Services website
Our locations
Consumer Headquarters
East Syracuse, NY 13057
8:30AM – 5:30PM
Salt Lake City, UT 84104
8:30AM – 5:30PM (MST)
Data Solutions
