Jim Fitzgibbons joins Communication Division as Sales Manager & Corey Martino Promoted to LMR Department Manager
Company News
Jim Fitzgibbons joins Communication Division as Sales Manager & Corey Martino Promoted to LMR Department Manager
Tuesday May 4, 2021

The United Radio Communications Division announces the hiring of Jim Fitzgibbons as Sales Manager and the promotion of Corey Martino to LMR Department Manager. “We are so excited to have Jim come on as Sales…

Communications Division upgrades Onondaga County Emergency Communications mobile data network
Company News
Communications Division upgrades Onondaga County Emergency Communications mobile data network
Monday March 29, 2021

East Syracuse, NY – United Radio has been chosen by the Onondaga County Department of Emergency Communications to upgrade its mobile data network. The project, implemented by United Radio’s Communications Division, includes a large- scale…

United Radio provides maintenance, support with UCare plans
Company News
United Radio provides maintenance, support with UCare plans
Thursday February 4, 2021

East Syracuse, NY — Radio communication equipment sees dust, water, heat, and other tough environments on a daily basis, which can lead to equipment downtime. The United Radio Communications Division UCare maintenance and service programs…

United Radio employee focus: Jim Fellows, Director of Technical Development

Jim recently celebrated his 50th year of employment at United Radio! He has held several positions during the last half century with the company and is currently Director of Technical Development, which involves training United Radio employees to get their Certified Electronics Technician certification amongst other accreditations.  Also, in support of United Radio’s dedication to community and industry service, Jim serves on the Board of Directors for several local schools and national electronics trade organizations.

Jim possesses several industry-related accolades. Two that he is most proud of include being inducted into the National Electronics Industry Hall of Fame “For outstanding service to mankind through contributions to the advancement of the electronics industry” in 2012.

Jim also received the first-ever Gerry M. McCann, CET/CSM/EHF Memorial from the National Electronic Services Dealers Association, “For dedication to promoting the goals and welfare of NESDA” during the preceding year in 2008. He again received the award in 2019.

We asked some members of our Senior Management Team this question: “What has Jim Fellows meant to you and your division during his 50 years of service to UR?”

Here are their responses.

Phil Rubenstein: Jim Fellows has been a teacher and mentor to me for many of his 50 years at United Radio, in not just electronics, but also customer service and when to use more commas.

Mara Charlamb: Where do I begin to try to explain what Jim Fellows has meant to me over the vast majority of my life? As Jim will tell you, he has known me since I was in diapers. Our relationship has seen many different phases over the course of 5 decades. He has watched over me when I was young, taught me about United Radio, and managed me when I was working in “the Shop” as we used to call it. Today, he is still trying to teach me electronics, advise me on things that have or have not worked in the past, and ensure that Phil and I continue the success of United Radio.  Most importantly, Jim is FAMILY and I don’t tell him that enough!

Keith Martin: The thing that stands out to me about Jim is his enthusiasm and willingness to teach others the things he has learned.  He has spent years not only trying to better people for United Radio but to also give them skills that will make them better for the rest of their lives.

Jim Fitzgerald: I have had the pleasure of seeing the amount of respect and admiration Jim is viewed with from people in our industry. His name is synonymous with United Radio in our industry. The legacy he has created is well known and respected. I aspire to gain the respect and influence he has achieved in our industry.  He is a role model and hero to me.

Mark Fuller: “For me, Jim has always represented our commitment as an organization to “Learning, growing and accepting challenges…” He and Arnie bring a wealth of history, institutional knowledge and deliver plain-talk perspective often when it is difficult for some of us to hear. I appreciate Jim’s commitment to teaching, his ability to meet his students where they are and his innate knowledge of how stuff works.

Here is some more about Jim:

What makes you the happiest at work? When we are recognized by a customer or dealer for the great service we provided.

When not at work, you’ll probably find me doing this:  Reading, working on my old house, and playing guitar.

Looking into the future, the one thing I’m most excited about for United Radio is: The amount of electronics in almost all new products; automotive, industrial, and consumer is increasing at a very fast rate.  New semiconductors entering the market promise to make greater advances in efficiency, especially in the automotive and power industries. United Radio can service almost any type of electronic equipment, so the opportunities are endless.

Why have I stayed at United Radio for 50 years?

My previous job was as part owner of a small electronics service business in Oneida, NY. We ran a very ethical company, and prided ourselves in how well we treated our customers. I knew about United Radio at that time and had heard they had a great reputation.  Also, I had purchased parts from them in 50s and 60s when they were in the old State St. location, and I was always treated very well at the counter. When I was offered a job at UR, it was a tough decision, but I felt in the long run it would be the right choice. After a very short time at UR, I really enjoyed the family atmosphere and how well everyone worked together. Equally important, their business philosophy meshed very well with my own. In short, just “Do the right thing”. Today that is summarized in our “Core Values”, and I often refer to it as the “United Radio Way”. I’m very proud of how we conduct business at UR, and have never regretted choosing to come here.

Jim Fellows hard at work with our team!

Dedicated. Inspired. United. 

Not a 5-star, but a 10-star review

United Radio has been known to get 5-star reviews from customers on our Google My Business website page.

But a 10-star review? That’s unheard of, especially since 5 stars is as high as a reviewer can go.

 

However, United Radio customer Etien Gonzalez felt that the service he received from our Bill Regan and his Chrysler Feature team in the E2A building, warranted 10 stars. This piqued our curiosity. Here’s the story.

“Etien was having a problem with the courtesy lamps in a 1999 Prowler that belonged to his
mother.” explained Bill Regan, a 36-year employee with United Radio. “She liked to take the car out on trips around her Florida home on weekends. The way Etien described the situation, it sounded like an intermittent electrical problem, so we asked him to send us the Prowler Body Controller to look at.”

One issue Bill’s team had to deal with in trying to solve this problem was getting the test equipment to work properly, especially because the software updates for the 1999 Prowler have been discontinued for some time. Eventually, Bill’s team felt they had the problem solved and sent the unit back to Etien. Unfortunately, the problem persisted.

“That’s the nature of electronic devices, especially with intermittent problems, you think you have it solved, you test it and the unit works fine, but when the customer gets it back, this issue appeared again. Sometimes the solution is cut and dry and other times they aren’t, and it takes some time to figure out.  All my techs are really good at figuring out these issues. Matt Daniels was really helpful on this particular project.”

But, to help provide a quick solution for this customer, Bill had Etien send the unit back and, in turn, giving an exchange for Etien, and returning it back to him at no extra charge.

“That solved the problem and made Etien happy,” said Bill! “I talked to Etien on the phone a couple of times during this process and the last time to make sure the unit was working properly in the car. The car was working fine, and his
mother is happy. That’s the main thing. If you don’t have happy customers, they will find other places to go. I still
remember taking our Customer Care course in the 90’s with Arnie teaching it and this was one of the first things he had us learn.

You can have customers who will tell you they are not happy right away, and you can work to solve that problem. You can also have customers who will not tell you they are unhappy, but they will tell 20 of their friends that they are not happy with our service and those 20 friends could tell 20 more and all the sudden you have a bad word of mouth
situation. That’s one of the worst things that can happen. So, you just want to make sure the customer is happy and the best way to do that is to ask.”  Here is the review that Etien wrote by visiting our Google My Business page!

 

Automotive Division donates lots of food to local charities

The United Radio Automotive division held a competitive can drive benefitting Interreligious Food Consortium, Food Bank of CNY, and Real Life Center of Georgia during the first two weeks of February, splitting employees into three teams:

Food Finders:  Captain
Barbara Kearse, Co-Captains Maggie Sacco and Tammy Young
Included Denise Nettnin, Paula Essel, Mike Fabery, Shannon Comins, Quality, Customer
Service, Harman, Harman Support, NSI, Chrysler Feature, HR, Radio Sales, Research & Development

Can Collectors: Captain Karen Squadrito, Co-Captain Kelly Angiolillo
Included Keith Martin, Cheryl Hughes, Philip Moore, Adam Jewell, Dan DeLutis, Parts, Warranty, Delco/Import, Denso, Chrysler Audio, Panasonic/Panasonic Support,  Shipping/Ainsley, Ford Audio/Ford Support, I&D/Ford Cluster/Deohna Evans, Reman

Hunger Heroes: Captain Donna Tompkins, Co-Captain Keith Denton, Peachtree City

Teams accepted cans, boxes, and monetary donations with an added goal to see who could collect the highest number of chicken noodle soup (one of the most popular food bank items).

Teams could also earn extra ‘mystery dollar cans’ by answering daily questions posed by the Kelly Roesser of the Quality Department.  The earned cans had an extra dollar amount attached to them to be put toward their team’s monetary donations.

Though the competition was pretty stiff, Can Collectors net a win on both cash donations and chicken noodle soup and Food Finders topped the teams with total pounds donated.

Overall, the division was able to collect 2,534 total pounds of food which included 1,078 cans of chicken noodle soup, and $608.

A huge thank you to all the Captains, Co-Captains, all who generously donated their time, money, energy, cans, and boxes of food to the worthy cause.  A special thank you goes out to Vince Christian who handled all the logistics and weighing of the donations, and to Shelley Mitchell for posting our daily leaderboards in the department digital dashboards.

Media Inquiries

Corporate Headquarters
5703 Enterprise Parkway
East Syracuse, NY 13057

315.470.2211

Pat Spadafore
Marketing Manager