Exceptional Customer Service is the foundation United Radio was built upon and remains a critical component to our continued success.
All our highly trained friendly customer service staff members focus on providing excellent customer care with a personal touch.
A. Send an email to contact@unitedradio.com for general questions.
A. Generally, evaluations will be completed within 3-5 business days. Once the evaluation is complete, the technician will be able to determine the next course of action (ie: order parts, make an estimate, more testing).
A. United Radio does not sell parts; however, we do sell accessories.
A. Sorry, United Radio does not sell or repair scanners.
We have begun to repair amateur ham radios.
A: You have 30 days from the ship date.
A: Send an email to autoinvoices@unitedradio.com for an invoice.
A. You will need to contact a Customer Service Representative to set up a repair. We are unable to do exchanges on damaged units.
A. This would depend on what is needed for the repair. If a part is needed to be ordered, that will increase the time of the repair.
A. We request credit card information at the time of arrival, however your card will not be charged until the unit is ready to ship.
A. Yes! Our Customer Service group will be in contact by phone and/or email. We also have a live chat feature that is available as another form of communication with our customers.
A. Appropriate face covering is required to enter the building:
Automotive Electronics: open between 8:30 a.m. and 5:30 p.m., no appointment necessary (Automotive clusters please go to our 5717 building).
Consumer Electronics: by appointment only, please call 315-446-8700, to schedule product drop-offs and pickups.
Communications Division: open between 8 a.m. and 5 p.m., no appointment necessary.
Mike Fabery was honored on Thursday evening at the MS Dinner of Hope, which pays tribute to individuals from the community for their outstanding dedication, commitment and support to Multiple Sclerosis Resources of Central New York, Inc.
For decades, Mike has initiated and supported fundraisers, events, raffles, and coordinated donation efforts on behalf of MSR of CNY.
Multiple Sclerosis Resources of Central New York, Inc., is dedicated to creating awareness and providing resources to improve the lives of individuals with multiple sclerosis and their families.
Congratulations to Mike, on his 35th year with United Radio, for this well-deserved award and his embodiment of United Radio’s core values.
For more information, or if you would like to donate to this worthy cause, visit msrofcny.org
October is recognized by New York State as the statewide celebration of manufacturing? Last year, MACNY, The Manufacturers Association and Partners for Education & Business, Inc. (PEB) engaged nearly 400 students and educators in learning about career pathways with local companies and the products they produce through tours and hands-on activities.
This year, United Radio will again participate the partnership with MACNY by inviting students and educators to witness the remanufacturing innovation and ingenuity in action in our Syracuse campus.
On Thursday, October 24, a dozen or so juniors and seniors from the OCM BOCES Innovations Technology Program will participate in a tour of the Syracuse campus led by Mike Fabery and Laverne Mcinnis.
“This is an opportunity to engage high school students and ignite their interest in local manufacturing careers that are available here at United Radio,” said Mike Fabery.
At United Radio, we put customer service above everything. Get in touch today:
5703 Enterprise Parkway,
East Syracuse, NY 13057
315.446.7181
Mon-Fri 8:00 AM – 5:00 PM
800.599.2101
Mon-Fri, 8:00 AM – 5:00 PM
5703 Enterprise Parkway,
East Syracuse, NY 13057
315.446.7181
Mon-Fri 8:00 AM – 5:00 PM
800.599.2101
8:00 AM – 5:00 PM
5705 & 5717 Enterprise Parkway,
East Syracuse, NY 13057
315.446.5570
Mon-Fri 8:00 AM – 5:00 PM
800.448.0944
8:00 AM – 5:30 PM
5717 Enterprise Parkway,
East Syracuse, NY 13057
315.446.8700
Mon-Fri 8:00 AM – 5:30 PM
800.634.8606
8:00 AM – 5:30 PM
780 Highway 74 South,
Peachtree City Georgia 30269
315.446.5570
Mon-Fri 8:00 AM – 5:00 PM
800.448.0944
8:00 AM – 5:30 PM
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