A Customer Service Success story
Need to get in touch with us?
Automotive Electronics Contacts
East Syracuse, NY 13057
Peachtree City, GA 30269
800.448.0944
Consumer Electronics Contacts
East Syracuse NY 13057
Salt Lake City, UT 84104
800.634.8606
Communications Division Contacts
East Syracuse, NY 13057
800.599.2101
Check Repair Status Information Center
Frequently Asked Questions
A. Generally, evaluations will be completed within 3-5 business days. Once the evaluation is complete, the technician will be able to determine the next course of action (ie: order parts, make an estimate, more testing).
A. United Radio does not sell parts; however, we do sell accessories.
A. Sorry, United Radio does not sell or repair scanners.
We have begun to repair amateur ham radios.
A: You have 30 days from the ship date.
A: Send an email to autoinvoices@unitedradio.com for an invoice
A: Send an email to panasoniccustomerservice@unitedradio.com for general questions
A. You will need to contact a Customer Service Representative to set up a repair. We are unable to do exchanges on damaged units.
A. This would depend on what is needed for the repair. If a part is needed to be ordered, that will increase the time of the repair.
A. We request credit card information at the time of arrival, however your card will not be charged until the unit is ready to ship.
A. Yes! Our Customer Service group will be in contact by phone and/or email. We also have a live chat feature that is available as another form of communication with our customers.
A. Appropriate face covering is required to enter the building:
Automotive Electronics: open between 8:30 a.m. and 5:30 p.m., no appointment necessary (Automotive clusters please go to our 5717 building).
Consumer Electronics: by appointment only, please call 315-446-8700, to schedule product drop-offs and pickups.
Communications Division: open between 8 a.m. and 5 p.m., no appointment necessary.
Dedicated. Inspired. United.
Radio repair leaves owner “over the moon”
When Corey Martino took over as manager of the Land, Mobile, Radio Service within the Communications Division at United Radio, he wanted customers to know that his staff was willing to look at any communications product for repair.
After all, when it comes to repairing communications products, especially two-way radios, no one does it better than United Radio.
Recently, John Prete walked into United Radio with a vintage 1960’s Motorola radio that needed to be repaired. The radio has tubes inside it and requests to repair tube radios are not as common for United Radio as it once was.
Regardless, Corey and David Bunch accepted the challenge and went to work to diagnose the issue. “Once we opened the back of the radio, we saw right away what the issue was,” said David. “After hearing Mr. Prete’s story that the radio was a gift from his brother, who had passed, we wanted to take extra precaution and make sure we approached this particular repair process correctly.”
Fortunately for Corey and David, they were able to consult with Jim Fellows, United Radio’s Director of Technical Development. Jim has well over 50 years’ experience with communications technology repair and is quite familiar with repairing tube radios.
Jim explained, “It was a 1960’s Motorola brand radio and as soon I heard the radio, I knew the problem,” he said. “It was a filter capacitor. It’s actually the single most common problem in equipment like this.”
Once Jim confirmed the problem, David set out to replace the filter capacitor. Since the original part is no longer available, David had to put in three individual filter capacitors to correct the problem.
“It was cool working on a special project like this and learning things about repairing old radios,” said David. “For example, when we work on some radios, the first thing we do is to plug it in to diagnose the problem. However, Jim told us you don’t immediately plug in older tube radios to diagnose them. Special procedures are required when servicing them.”
The radio was successfully repaired and returned to Mr. Prete.
“I was just over the moon with the service I received from United Radio,” he said. “The radio is now actually able to get more channels than before the repair and sounds great. I can’t thank United Radio enough for the great customer service that I received.”
“We’ve seen such an increase in customer satisfaction since we’ve started taking in every type of communications product and working on it,” said Corey. “We’ve had people telling their friends and family members about our repair service and we’ve had more and more people contacting us asking if we can fix their communications product.
We’re doing everything we can to try and fix their product. Even if we can’t provide a fix, customers are just happy with the level of service that we could provide and listening to them and trying to help them out.
Customers are so grateful that we were able to save them some money by pointing them in another direction for repair. We’ve actually had people offering us tours of their facilities. It feels that great we are helping out all these people.”
The idea of Christmas in July was introduced in June by our Stir the Pot committee. The committee established a goal to help a Hospice family in July. The committee reached out to Hospice and immediately they knew of a family in need. A young 34-year-old mother with 2 young children with cancer, who was being cared for by her mom.
As usual UR sprang into action. Ideas came from all divisions and all departments. Everyone was doing their part. This was the first time that all divisions and departments have worked together on anything in a very long time, and it was beautiful.
Unfortunately, the mom passed before the gifts arrived, so the grandmother is now caring for her grandchildren, alone. Contact continued with the family through Hospice and the gifts were delivered on July 30th.
Gifts included: dolls, dinosaurs, outdoor toys, pool and slip & slide, food, and many gift cards. The grandmother will be saving some of the toys so that they can be given at later times such as birthdays and Christmas. The generosity of United Radio will carry on for this family for many months to come.
“We have a responsibility to each other to create a better community.” – United Radio Core Value
Automotive, Peachtree, Consumer, Communication, and Corporate all played a part in changing the lives of others at a very difficult time. We talk about the United Radio culture and this shows it at its best. We have a team of people who care for each other and for others, who put other’s needs above their own and who band together to make big impacts. UR Pride…Thank you!
Although our records date back to 2000, the spirit of giving has always been present. The Employees of UR originally teamed up with Catholic Charities to assist with their Christmas Drive which supplied food and a few gifts for local families.
Since that time the donations are countless, some include:
- September 11, 2001 to the Rural Trade Center Disaster Fund
- December 2001, we adopted a family spending the holidays with the Rescue Mission; a Mother and her three boys
- 2004, Foster Care Program with Randy Hall where we provided gifts for boys/girls ages 11-18
- Winds of Agape which is a non-profit organization that provides food, emergency food pantries, collection, and distribution of furniture, helping elderly with yard work, programs to keep kids off the streets and much more…We collected furniture and food.
- Ronald McDonald House- we delivered cleaning supplies and gifts for families staying at Ronald McDonald House during the holidays.
- Vera House- we provided stockings for all the kids staying at Vera House or protected location during the holidays. Right before Christmas Vera House experienced a flood and lost most of their Christmas decorations. Our team came through with a Christmas Tree, decorations and all the trimmings.
- 2012-We also contributed to the American Red Cross, Humane Society, The Food Bank and to Meals on Wheels and Helping Hounds.
- 2012- We adopted a military unit and donated gift cards for Internet connections for soldiers.
- Southwest Community Center – We delivered gifts and food to help local families in need.
- 2013- While delivering to Southwest Community Center we were approached by Thomas “Our Christmas Angel” who told us about the Oxford Inn Men’s Shelter that assists men in finding jobs when they have been misplaced from their homes. We worked with them to provide Men’s Business Clothing as well as kits with personal toiletries.
It was 2009 when we began our relationship with Hospice, and we donated to our first adopted family. What is special about these families is they are losing a loved one during the holiday season. A social worker has identified them as a family that could use additional support through gifts, food, and supplies.
The social worker works with the family to try to identify needs and provide us with as much information as possible. During these times most families are reluctant to ask for help. A list is provided to United Radio and the Spirit of UR begins. Each year, time and time again, through some difficult times our people have joined together to provide Christmas for a family.
There have been many events held and additional charities throughout the years. Some of the recent events include:
- Additional families have been supported and adopted by Automotive employee Missy Hubbard and her team.
- Our Peachtree City team collected school supplies for a school district in their area.
- Our Consumer Division holds an annual Trees for Troops fundraiser among other events.
- Our Communications and Corporate employees recently teamed up to donate books and blankets to the Syracuse City School District.
United Radio Core Values:
- All people have inherent value.
- Our differences make us stronger.
- Family sustains, stabilizes, and defines us.
- Learning, growing, and accepting challenges enriches and fulfills our lives.
- We have a responsibility to each other to create a better community.
- Honesty and integrity will build lasting relationships.