Exceptional Customer Service is the foundation United Radio was built upon and remains a critical component to our continued success.
All our highly trained friendly customer service staff members focus on providing excellent customer care with a personal touch.
A. Send an email to contact@unitedradio.com for general questions.
A. Generally, evaluations will be completed within 3-5 business days. Once the evaluation is complete, the technician will be able to determine the next course of action (ie: order parts, make an estimate, more testing).
A. United Radio does not sell parts; however, we do sell accessories.
A. Sorry, United Radio does not sell or repair scanners.
We have begun to repair amateur ham radios.
A: You have 30 days from the ship date.
A: Send an email to autoinvoices@unitedradio.com for an invoice.
A. You will need to contact a Customer Service Representative to set up a repair. We are unable to do exchanges on damaged units.
A. This would depend on what is needed for the repair. If a part is needed to be ordered, that will increase the time of the repair.
A. We request credit card information at the time of arrival, however your card will not be charged until the unit is ready to ship.
A. Yes! Our Customer Service group will be in contact by phone and/or email. We also have a live chat feature that is available as another form of communication with our customers.
A. Appropriate face covering is required to enter the building:
Automotive Electronics: open between 8:30 a.m. and 5:30 p.m., no appointment necessary (Automotive clusters please go to our 5717 building).
Consumer Electronics: by appointment only, please call 315-446-8700, to schedule product drop-offs and pickups.
Communications Division: open between 8 a.m. and 5 p.m., no appointment necessary.
Anastasia Blaisdell, Automotive, Syracuse
Brian Charlamb, Consumer, Salt Lake City
Eddie Rios, Consumer, Salt Lake City
Ernie Fish, Consumer, Syracuse
Harry Visneau, Automotive, Syracuse
Jose Infante, Consumer, Syracuse
Kelly Rice, Automotive, Peachtree City
Vince Christian, Automotive, Syracuse
Tara Thornton, Communications
Rory Musselman, Consumer Salt Lake City
Mohit Gupta, Information Technology
Lakeitha Williams, Automotive Peachtree City
Kim Lane, Automotive, Syracuse
Joe Ucher, Automotive Peachtree City
Derek Bowers, Automotive, Syracuse
Brenna Cawley, Project and Change Management
Alison Mapes, Automotive Syracuse
November was also a big month for Cohort 2! They have now completed year one of the program and will begin year two in January. Their retreat day topic in November was Gratitude and Appreciation. The cohort reflected on some of these questions throughout the day:
This day also gave them an opportunity to express gratitude to their fellow cohort members. Throughout the last year, Cohort 2 has been able form and develop relationships with each other. The cohort includes participants from different divisions, United Radio cities, and varying years of service. Everyone is on their own leadership journey and can learn from each other and the Advisory Committee, which includes James Branche, Josh Forward, Mara Charlamb, Mark Fuller, and Phil Rubenstein.
The Advisory Committee looks forward to the next year of the Leadership Development Program! 2024 will bring the exciting developments of year two for Cohort 2.
At United Radio, we put customer service above everything. Get in touch today:
5703 Enterprise Parkway,
East Syracuse, NY 13057
315.446.7181
Mon-Fri 8:00 AM – 5:00 PM
800.599.2101
Mon-Fri, 8:00 AM – 5:00 PM
5703 Enterprise Parkway,
East Syracuse, NY 13057
315.446.7181
Mon-Fri 8:00 AM – 5:00 PM
800.599.2101
8:00 AM – 5:00 PM
5705 & 5717 Enterprise Parkway,
East Syracuse, NY 13057
315.446.5570
Mon-Fri 8:00 AM – 5:00 PM
800.448.0944
8:00 AM – 5:30 PM
5717 Enterprise Parkway,
East Syracuse, NY 13057
315.446.8700
Mon-Fri 8:00 AM – 5:30 PM
800.634.8606
8:00 AM – 5:30 PM
1635 South 5070 West, A1,
Salt Lake City, UT 84104
315.446.8700
Mon-Fri 8:00 AM – 5:30 PM
800.634.8606
8:00 AM – 5:30 PM
780 Highway 74 South,
Peachtree City Georgia 30269
315.446.5570
Mon-Fri 8:00 AM – 5:00 PM
800.448.0944
8:00 AM – 5:30 PM
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