A Customer Service Success story
Need to get in touch with us?
Automotive Electronics Contacts
East Syracuse, NY 13057
Peachtree City, GA 30269
800.448.0944
Consumer Electronics Contacts
East Syracuse NY 13057
Salt Lake City, UT 84104
800.634.8606
Communications Division Contacts
East Syracuse, NY 13057
800.599.2101
Check Repair Status Information Center
Frequently Asked Questions
Send an email to contact@unitedradio.com for general questions.
A. Generally, evaluations will be completed within 3-5 business days. Once the evaluation is complete, the technician will be able to determine the next course of action (ie: order parts, make an estimate, more testing).
A. United Radio does not sell parts; however, we do sell accessories.
A. Sorry, United Radio does not sell or repair scanners.
We have begun to repair amateur ham radios.
A: You have 30 days from the ship date.
A: Send an email to autoinvoices@unitedradio.com for an invoice
A. You will need to contact a Customer Service Representative to set up a repair. We are unable to do exchanges on damaged units.
A. This would depend on what is needed for the repair. If a part is needed to be ordered, that will increase the time of the repair.
A. We request credit card information at the time of arrival, however your card will not be charged until the unit is ready to ship.
A. Yes! Our Customer Service group will be in contact by phone and/or email. We also have a live chat feature that is available as another form of communication with our customers.
A. Appropriate face covering is required to enter the building:
Automotive Electronics: open between 8:30 a.m. and 5:30 p.m., no appointment necessary (Automotive clusters please go to our 5717 building).
Consumer Electronics: by appointment only, please call 315-446-8700, to schedule product drop-offs and pickups.
Communications Division: open between 8 a.m. and 5 p.m., no appointment necessary.
Dedicated. Inspired. United.
UR to support annual Book Bag Give Away
WE BELIEVE that “we have a responsibility to each other to create a better community”. Every day our UR Community comes together enriching the lives of others.
We do this through our smiles and interactions, by looking out for each other and by reaching to lend support or an encouraging word. We Create A Better Community by caring about our interactions with customers, personal handling of their belongings and working to meet standards that allow outside communities to grow and impact others in a positive way. We do it because we care, …we do it because it is Who We Are, We Are UR.
We are extending our community outreach by supporting the Mary Nelson Youth Center to help with the annual Book Bag Give Away. Each year children in the Syracuse area come out with their families to receive book bags, necessary school supplies and enjoy a community cookout. https://marynelsonyouthcenter.com/
Community Building Opportunities for our United Radio Family; be part of making a difference in Our Community.
On July 14, 2022 from 11:30-1:30 the Annual Koffee King Charity Cookout was held in our UR parking lot. During this annual event employees enjoyed a cookout and made a donation of any amount that goes to a local charity. This year the funds raised will be used for supplies for the Mary Nelson Youth Center Book Bag Give Away which takes place August 20, 2022.
Fill A Barrel – Barrels have been set up at 5705, 5717 and 5703. There are lists beside the bins indicating what supplies are needed. If you and your family would like to donate school supplies, please bring them in by July 31, 2022. Your generous donation will be used for the Mary Nelson Youth Center Book Bag Give Away which takes place August 20, 2022.
Consumer, Automotive R&D Innovation Lab team up for customer solution
When the Valve company approached our Consumer Division looking for a productive way to remanufacture broken Steam Deck gaming devices, Business Development Manager Mark Daily turned to the United Radio Research and Development Innovation group for a solution.
Mark Daily approached Dan Marafino, Product & Process Design Team Lead Engineer, with a challenge. Could he create a jig that would allow United Radio repair technicians to replace the LCD modules on the Valve Steam Deck for this new repair program that is set to launch in our Salt Lake City facility.
“Dan took the challenge and ran with it,” said Mark Daily. “His vision and experience aided in developing this design. What he created meets our needs and looks really cool!”
Dan explained the creation process. “The design of the assembly started with downloading the 3D model of the Steam Deck from the open-source repository for the project. Using the provided 3D model, it was imported into Solidworks and the fixture was designed around it in multiple pieces. Once designed it was then printed using a few of the 3D printers in the RDI lab including the Prusa i3 Mk3 and the Creality CR10 V3. The model was printed
using a combination of PLA and Polycarbonate for the latch.”
“The Steam Deck Clamp Fixture device that the Dan’s group created, allows the Consumer Division to provide an
in-house solution for the application of the display panel onto the Valve Steam Deck gaming device,” said Daily. “Having this mechanism will provide us with a solid process that will allow us to process the repair and avoid sending the unit back to the OEM for a display replacement.”
The plan is to develop three Steam Deck Clamp Fixture devices for use in Salt Lake City.
“The Consumer Division would like to give a big shoutout and thank you to the Automotive Product & Process Design group,” said Jim Fitzgerald, Consumer General Manager. “It’s this type of collaboration that allows United Radio to provide custom solutions for our customers.”
