Customer Support

Recently, John Prete walked into United Radio with a vintage 1960’s Motorola radio that needed to be repaired. The radio has tubes inside it and requests to repair tube radios are not as common for United Radio as it once was.

Regardless, Corey and David Bunch accepted the challenge and went to work to diagnose the issue. “Once we opened the back of the radio, we saw right away what the issue was,” said David. “After hearing Mr. Prete’s story that the radio was a gift from his brother, who had passed, we wanted to take extra precaution and make sure we approached this particular repair process correctly.”

Fortunately for Corey and David, they were able to consult with Jim Fellows, United Radio’s Director of Technical Development. Jim has well over 50 years’ experience with communications technology repair and is quite familiar with repairing tube radios.

Jim explained, “It was a 1960’s Motorola brand radio and as soon I heard the radio, I knew the problem,” he said. “It was a filter capacitor. It’s actually the single most common problem in equipment like this.”

Once Jim confirmed the problem, David set out to replace the filter capacitor. Since the original part is no longer available, David had to put in three individual filter capacitors to correct the problem.

“It was cool working on a special project like this and learning things about repairing old radios,” said David. “For example, when we work on some radios, the first thing we do is to plug it in to diagnose the problem. However, Jim told us you don’t immediately plug in older tube radios to diagnose them. Special procedures are required when servicing them.”

The radio was successfully repaired and returned to Mr. Prete.

“I was just over the moon with the service I received from United Radio,” he said. “The radio is now actually able to get more channels than before the repair and sounds great. I can’t thank United Radio enough for the great customer service that I received.”

“We’ve seen such an increase in customer satisfaction since we’ve started taking in every type of communications product and working on it,” said Corey. “We’ve had people telling their friends and family members about our repair service and we’ve had more and more people contacting us asking if we can fix their communications product.

We’re doing everything we can to try and fix their product. Even if we can’t provide a fix, customers are just happy with the level of service that we could provide and listening to them and trying to help them out.

Customers are so grateful that we were able to save them some money by pointing them in another direction for repair. We’ve actually had people offering us tours of their facilities. It feels that great we are helping out all these people.”