United Radio has been providing remanufacturing and repair solutions for electronics providers worldwide for nearly a century.

Partnering with leading brands in automotive and consumer electronics, and two-way communications manufacturers, the company has built a global reputation as an integrated solution partner.

Our company vision is to be the world standard in creating innovative solutions to the emerging technological needs of our customers. Our core values are listed below.

Mission Statement

The purpose of our organization is to provide consistent, high-quality professional service to the electronics marketplace.  To accomplish this, we employ, support and empower quality individuals, and provide a great place to work.

All people have inherent value.
Our differences make us stronger.
Family sustains, stabilizes, and defines us.
We Believe…
Honesty and integrity will build lasting relationships.
We have a responsibility to each other to create a better community.
Learning, growing, and accepting challenges enriches and fulfills our lives.
Our leadership team

Leadership team

The United Radio Leadership team is comprised of senior management team members from across our organization.

Dedicated. Inspired. United. 

Not a 5-star, but a 10-star review

United Radio has been known to get 5-star reviews from customers on our Google My Business website page.

But a 10-star review? That’s unheard of, especially since 5 stars is as high as a reviewer can go.

 

However, United Radio customer Etien Gonzalez felt that the service he received from our Bill Regan and his Chrysler Feature team in the E2A building, warranted 10 stars. This piqued our curiosity. Here’s the story.

“Etien was having a problem with the courtesy lamps in a 1999 Prowler that belonged to his
mother.” explained Bill Regan, a 36-year employee with United Radio. “She liked to take the car out on trips around her Florida home on weekends. The way Etien described the situation, it sounded like an intermittent electrical problem, so we asked him to send us the Prowler Body Controller to look at.”

One issue Bill’s team had to deal with in trying to solve this problem was getting the test equipment to work properly, especially because the software updates for the 1999 Prowler have been discontinued for some time. Eventually, Bill’s team felt they had the problem solved and sent the unit back to Etien. Unfortunately, the problem persisted.

“That’s the nature of electronic devices, especially with intermittent problems, you think you have it solved, you test it and the unit works fine, but when the customer gets it back, this issue appeared again. Sometimes the solution is cut and dry and other times they aren’t, and it takes some time to figure out.  All my techs are really good at figuring out these issues. Matt Daniels was really helpful on this particular project.”

But, to help provide a quick solution for this customer, Bill had Etien send the unit back and, in turn, giving an exchange for Etien, and returning it back to him at no extra charge.

“That solved the problem and made Etien happy,” said Bill! “I talked to Etien on the phone a couple of times during this process and the last time to make sure the unit was working properly in the car. The car was working fine, and his
mother is happy. That’s the main thing. If you don’t have happy customers, they will find other places to go. I still
remember taking our Customer Care course in the 90’s with Arnie teaching it and this was one of the first things he had us learn.

You can have customers who will tell you they are not happy right away, and you can work to solve that problem. You can also have customers who will not tell you they are unhappy, but they will tell 20 of their friends that they are not happy with our service and those 20 friends could tell 20 more and all the sudden you have a bad word of mouth
situation. That’s one of the worst things that can happen. So, you just want to make sure the customer is happy and the best way to do that is to ask.”  Here is the review that Etien wrote by visiting our Google My Business page!

 

Automotive Division donates lots of food to local charities

The United Radio Automotive division held a competitive can drive benefitting Interreligious Food Consortium, Food Bank of CNY, and Real Life Center of Georgia during the first two weeks of February, splitting employees into three teams:

Food Finders:  Captain
Barbara Kearse, Co-Captains Maggie Sacco and Tammy Young
Included Denise Nettnin, Paula Essel, Mike Fabery, Shannon Comins, Quality, Customer
Service, Harman, Harman Support, NSI, Chrysler Feature, HR, Radio Sales, Research & Development

Can Collectors: Captain Karen Squadrito, Co-Captain Kelly Angiolillo
Included Keith Martin, Cheryl Hughes, Philip Moore, Adam Jewell, Dan DeLutis, Parts, Warranty, Delco/Import, Denso, Chrysler Audio, Panasonic/Panasonic Support,  Shipping/Ainsley, Ford Audio/Ford Support, I&D/Ford Cluster/Deohna Evans, Reman

Hunger Heroes: Captain Donna Tompkins, Co-Captain Keith Denton, Peachtree City

Teams accepted cans, boxes, and monetary donations with an added goal to see who could collect the highest number of chicken noodle soup (one of the most popular food bank items).

Teams could also earn extra ‘mystery dollar cans’ by answering daily questions posed by the Kelly Roesser of the Quality Department.  The earned cans had an extra dollar amount attached to them to be put toward their team’s monetary donations.

Though the competition was pretty stiff, Can Collectors net a win on both cash donations and chicken noodle soup and Food Finders topped the teams with total pounds donated.

Overall, the division was able to collect 2,534 total pounds of food which included 1,078 cans of chicken noodle soup, and $608.

A huge thank you to all the Captains, Co-Captains, all who generously donated their time, money, energy, cans, and boxes of food to the worthy cause.  A special thank you goes out to Vince Christian who handled all the logistics and weighing of the donations, and to Shelley Mitchell for posting our daily leaderboards in the department digital dashboards.

Jacob Rubenstein
Any endeavor, to be successful, has to be fair to all parties involved.
– Jacob Rubenstein, Founder

Our History

United Radio was established in 1923 by Jacob H. Rubenstein, a self-taught engineer and inventor who had a great passion for electronics and a strong desire to know how everything worked. In a small, one-man repair shop in downtown Syracuse, Jake assembled “cat’s whisker” radio kits for retail customers. His repair skills adapted to changes in radio and entertainment systems and the company grew to accommodate the demand for fast, skilled specialized repair services.

United Radio’s reputation for quality service generated an increasing workload. Milton, Jake’s oldest son, came into the business full time when he returned from military service in 1953. Jake’s younger son Arnold joined the company full time when he returned from military service in 1962. As the workload increased, Milt and Arnie created three divisions. Milt managed the two-way Communications business; Arnie managed the Consumer products division and Stan Marcum managed the Automotive division. As the workload increased, United Radio expanded its technical staff, and added a computer system to help control the organizational workflow. Jeff Rubenstein, a third-generation Rubenstein family member, joined as systems manager.

Phillip Rubenstein, Arnold’s son, became president of the company in 2005 and Phil’s sister Mara is the company’s vice-president and director of human resources.

The company’s commitment to its core values is clearly evident on their website, which states: “We believe that all people have inherent value; our differences make us stronger; family sustains,  stabilizes and defines us; honesty and integrity will build lasting relations; we have a responsibility to each other to create a better community; learning, growing and accepting challenges enriches and fulfills our lives.”

Continued growth at United Radio required it to move to even larger quarters. Today United Radio, located on Enterprise Parkway, is a major provider of:

  • electronics products and service for most major car manufacturers.
  • after-the-sales service solutions for the consumer electronics industry. From large scale depot repair programs to complete reverse logistics solutions.
  • complete service, installation and report excellence for first responders at one of the largest repair facilities for industry-leading manufacturers of two-way products in the United States.

United Radio has more certified electronic technicians than any other independent service center in the United States and its three divisions service more than 3,000 units every day.

The guiding principles above have worked in tandem nearly 100 years, allowing us to grow from a space within an outlet store at 115 West Jefferson Street, Syracuse, to six buildings, three divisions, in three states, run by one big happy family!

Jake's Place Book Cover

Jake’s Place, From One Man’s Passion to a Corporation

For a better understanding of our company,…please contact The Onondaga Historical Association to get your copy of our book, “Jake’s Place, From One Man’s Passion to a Corporation”, written by Arnold J. Rubenstein.

Our locations

Drone shot of United Radio's Syracuse Campus
Corporate Headquarters
5703-17 Enterprise Parkway
East Syracuse, NY 13057
315.446.7181 or 800.448.0944
Monday – Friday
8:00AM – 5:00PM

The corporate headquarters is home to the Automotive Electronics, Consumer Electronics, and Communications Division, and is located at 5703-5717 on Enterprise Parkway in East Syracuse, New York. The campus encompasses over 500,000 square feet of space, specially designed to accommodate the needs of high volume state-of-the-art electronic equipment repairs. Our unique computerized systems not only track every unit throughout the repair process, but enable us to communicate directly with manufacturers, dealers, and customers worldwide.

United Radio's Peachtree, Georgia Campus
Automotive Southern Operations
780 Highway 74 South
Peachtree City, GA 30269
770.632.3562 or 800.448.0944
Monday – Friday
8:30AM – 5:30PM

Our Peachtree City automotive operations is located at 780 Highway 74 South, Peachtree City, Georgia. It has been serving automotive manufacturers since 2007. As business increased, so did the need for a larger facility. In 2014, the PTC branch relocated to a 123,000 square foot building that sits on 40 acres of the former Panasonic campus, right next door to one of our customers, Panasonic Automotive. Having a full-service branch in Peachtree City Georgia allows United Radio to the ability to service customers worldwide.

United Radio latest Colorado location
Consumer Western Operations
1455 South West 5000 Suite C
Salt Lake City, UT 84104
315.446.8700 or 800.634.8606
Monday – Friday
8:30AM – 5:30PM (MST)

United Radio announced the expansion of its remanufacturing operations to the Western United States. The company will begin operating a repair and distribution center in Salt Lake City, Utah as part of its strategic growth plans. “This expansion will allow us to meet the growing needs of our customers on the west coast as well as provide better coverage for the whole country,” said United Radio President Phil Rubenstein. “Salt Lake City provides us with the best opportunity to establish our operations out west and meet the needs of our customers.”

Industries We Serve

Partnering with leading brands in automotive and consumer electronics, and two-way communications industries, the company has built a global reputation as an integrated solutions partner.