Jim Fitzgibbons joins Communication Division as Sales Manager & Corey Martino Promoted to LMR Department Manager
The United Radio Communications Division announces the hiring of Jim Fitzgibbons as Sales Manager and the promotion of Corey Martino to LMR Department Manager. “We are so excited to have Jim come on as Sales manager for the division.” said Heather Reed, Communications Division General Manager. “His sales experience will be an asset to our division.” Jim comes to United Radio after 16 years at Verizon and three at VisionWorks. With that comes a great deal of managerial and sales experience. “I’m a person that likes to dig deep into the trenches to help out as much as I can to develop and cultivate my team,” said Jim. “I’m a huge advocate for training and making sure my team is set up for success and making sure my team reflects my vision and the company’s vision.” Jim’s goal is to make the Communications Division as profitable as possible by working with Heather and all the division leaders. “I like sales and diving right into it by going out and gaining new customers and helping current customers. A current customer may not know about the cameras we offer for example, so showing them all the different avenues that we have would be a benefit to us all.” What really drew Jim to United Radio? “I love the family aspect,” he said. “I love that everyone treats everyone like family, and you are not just a number. They respect you, not that other companies don’t, but they value you and any contribution you bring to the company.” Corey Martino was recently promoted to Department Manager for the LMR service. Corey is responsible for the supervision of technician David Bunch, and future technicians. He also performs repairs on devices that customers bring in and looks for any new avenue of product repair. “I’m looking forward to having Corey lead the LMR service,” said Reed. “His product knowledge and leadership skills will help us to maintain our position as a leader in two-way radio repair.” There are things that we can do to grow and expand into different markets,” he said. “Seeing what products our customers as are buying and how we can offer repair services for those products is one way. My goal is to grow and increase our revenue any way possible. Repair for siren control boxes for law enforcement and EMS vehicles can be one possible way.” One of the biggest challenges, according to Corey, is just keeping current. “Technology is always changing, and warranties are getting longer, so trying to perform repairs in general has really been the challenge,” he said. “The technology has gotten a lot smaller, a lot more complex and, in some situations, replacing the whole device can be cheaper than fixing it.” Corey is currently working with the sales department to see what they are selling and working with Brent in the garage to see what they are installing and then taking a look to see what we can fix, and what is feasible for us to fix. “Right now, we are not turning anything away,” he said. “If someone comes in with a product that our Consumer division doesn’t repair, we will take a look at it.” Corey has been with United Radio for eight years. “The family atmosphere. It has always been my draw. It’s so close knit that you are on a first name basis with everyone who works here. You don’t have to worry about going to talk to Phil and Mara because they come to you. Everyone is approachable.” “I’ve put a lot of time into this company and right now we are rebuilding my department,” he said. “Everyone knows United Radio as the company that fixes things and I want to make sure we keep it that way.”
Communications Division upgrades Onondaga County Emergency Communications mobile data network
East Syracuse, NY – United Radio has been chosen by the Onondaga County Department of Emergency Communications to upgrade its mobile data network. The project, implemented by United Radio’s Communications Division, includes a large- scale upgrade to the County’s mobile data network for approximately 800 public services vehicles. This includes law enforcement, emergency medical services, and fire and rescue vehicles from across 19 towns, 15 villages, the City of Syracuse, and the Onondaga Nation. “This project fits right in with our Communications Division mission, which is to help first responders save lives, increase productivity and return home safely,” said Heather Reed, United Radio Communications General Manager. “One way we accomplish this by offering complete service, installation and repair excellence for first responders from our two-way communicationsrepair facility, which is one the largest in America.” This project will be led by United Radio Installation Manager Brent Salmon. He has been a member of the Communication Division for 16 years and is no stranger to handling such a large-scale project. We take great pride in the professional quality of all our custom installation projects and I insist on the highest level of workmanship from my team,” said Salmon. “We are ready to take on a project of this scope and size.” Most County public service vehicles will have installed a Sierra Wireless AirLink® MP70. The AirLink® MP70, with a single LTE radio and dual-band Gigabit Wi-Fi, enables live video streaming and secure access to remote databases, and delivers connectivity for laptops, tablets, DVRs, and vehicle telemetry. This product comes with 4G and provides mobile mission critical applications in public safety and field service and enables robust and secure Vehicle Area Networks. Some County public service vehicles will have installed the AirLink® MG90. This product comes with 5G and is built for transit, rail and first responders with dual-Cellular radios and dual Gigabit Wi-Fi delivering always-on connectivity with extensions to Land Mobile Radio and satellite systems. This project is scheduled to take place over the next four years and will culminate on December 31, 2025.
United Radio provides maintenance, support with UCare plans
East Syracuse, NY — Radio communication equipment sees dust, water, heat, and other tough environments on a daily basis, which can lead to equipment downtime. The United Radio Communications Division UCare maintenance and service programs are designed to help ensure customer equipment performs optimally and never leaves them with an unexpected repair expense or system outage. “At United Radio, we understand the commitment made in purchasing equipment that provides the safety and reliability to ensure everyone returns home,” said William Dawes, United Radio Field Operations Manager. “Our UCare maintenance and service programs not only increases the longevity of your investment but provides a peace of mind knowing that when you need emergency support, you are our top priority.” The UCare program offers two levels of service to customers, First Class and Business Class. “These service level agreements not only reduce equipment downtime and costs but give our customers the satisfaction knowing they have support mechanisms in place.” said Dawes. The First Class service level includes: United Radio (UR) shall provide the Maintenance Services for Fixed Network Equipment (FNE) 24 Hours a day, 7 days a week, including holidays. Upon notification UR shall create a service ticket and assign a technician who will contact the customer by phone to troubleshoot equipment within 2 hours. In the event the problem cannot be resolved over the phone, UR will dispatch a technician to report on-site within 4 hours. An annual preventative maintenance check is included to ensure your system is operating at its optimum. Any covered equipment/parts that are found to be defective through normal use, will be pulled and repaired, then re-installed and tested. Repair times may vary. This does not cover acts of God, including but not limited to physical abuse, electrical surge, or end of life. FNE batteries and other maintenance items may be covered and replaced as needed to ensure proper operation. (ex: Bluetooth Location Beacons for TRBOnet systems as well as UPS’s (Uninterruptible Power Supplies) Down time is never good — we have an assortment of repeaters and subscriber units that are available to be loaned out at no charge in the event your original needs to be factory serviced. This is based on availability. The Business Class service level offers the same features as First Class, but with a longer response time. The Preventative Maintenance program includes these services and more: Physically inspect the equipment and document its conditions Clean dust and other particles, inside and out Measure, test and restore to factory specifications Ensure accurate transmitting and receiving frequencies in accordance with FCC license Record battery voltage, condition, and service life Check VSWR power of both mobiles and repeaters Upgrade equipment with most current firmware, if requested For more information contact William Dawes at 315-445-3260 or visit https://www.unitedradio.com/industries-we-serve/communications/ United Radio provides repair and remanufacturing solutions to electronics manufacturers worldwide. Focusing on automotive and consumer electronics, communications products and advanced research and development. The nearly 100-year old company has established itself as a world leader in creating innovative solutions to the emerging technological needs of our customers. Headquartered in East Syracuse, NY, and with a repair and distribution center in Peachtree City, GA, and Salt Lake City, UT. The company works with both Fortune 500 companies from around the world and first responder agencies across New York state. Contact: Pat Spadafore Marketing Manager (315) 470-2211 pspadfore@unitedradio.com
United Radio to expand operations out West
United Radio announced an expansion of its remanufacturing operations to the Western United States. The company will operate a repair and distribution center in Salt Lake City, Utah as part of its strategic growth plans. “This expansion will allow us to meet the growing needs of our customers on the west coast as well as provide better coverage for the whole country,” said United Radio President Phil Rubenstein. “Salt Lake City provides us with the best opportunity to establish our operations out west and meet the needs of our customers.” United Radio provides repair and remanufacturing solutions to electronics manufacturers worldwide. Focusing on automotive and consumer electronics, as well as communications products for first responders and advanced research and development, the nearly 100-year old family-owned company has established itself as a world leader in creating innovative solutions to the emerging technological needs of its customers. Headquartered in East Syracuse, NY, and with a repair and distribution center located in Peachtree City, GA, United Radio works with both Fortune 500 companies from around the world and first responder agencies across New York state. United Radio is currently in negotiations to acquire a 45,000 square foot facility and plans to be operational on or before December 15, 2020. The company expects to hire 30 employees and is looking for people skilled in electronics repair, warehouse operations and administrative work.
Dan Hatch, Dan Marafino each earn a patent
United Radio employees Dan Hatch and Dan Marafino were each awarded separate United States patents for work conducted within the Automotive Electronics division. Dan Hatch’s patent is entitled Radio Updating Method. Dan Marafino’s patent is called Video/Multimedia Interface Solution. Here is a look at each patent. Radio Updating Method Here is the abstract from his patent: A method and system for upgrading software stored on a hardware unit is provided. The method includes the steps of: (i) connecting a plurality of hardware units to a computer, the computer including an upgrade algorithm; (ii) scanning, by the upgrade algorithm, for the presence of the plurality of hardware units; (iii) querying, by the upgrade algorithm, each of the plurality of hardware units for information about the software stored on the respective hardware unit; (iv) determining, by the upgrade algorithm, that an upgrade is available for the software stored on at least one of the plurality of hardware units; (v) installing the available upgrade on the at least one of the plurality of hardware units; and (vi) receiving, from the upgrade algorithm, an indication that the installation was successful on at least one of the plurality of hardware units. The patent that I was recently awarded is based on a method I developed for Peachtree City to perform out-of-vehicle updates to multiple Panasonic radios simultaneously. This method involved both hardware and software to perform the intended task. On the hardware side, a rack was built that provided power to all radios, as well as interface devices that connected each radio to a single computer. Software on the computer would then run the algorithm that was responsible for managing the update process on each radio. Normally, the user would need to directly interface with each individual radio by waiting for prompts and pressing buttons in order to start and finish a software update. However, the algorithm I designed automated this process so that a technician could click just a couple buttons on the software interface to execute the entire update process. Again, this would be performed on multiple radios simultaneously. In our case, the rack that was designed had capacity for 30 radios; thus, as many radios could be updated in the same time it would take to update just one. This was the first patent I have ever received or applied for. I believe we first filed for it in 2016, so it has taken roughly 4 years to see it through to approval. Since the program I developed has a potentially broad application to other projects, we felt it worthy of protection through use of a patent. Though I am unaware of any additional patents being sought at this time at United Radio, the Research Development and Innovation lab is always working on various new projects, and I am sure more patents will come from these efforts in the future. Lastly, I would like to thank Mike Fabery for identifying my work as being patent-worthy, as well as Illya Shoykhet and Dave Hitchcock for their contributions to the project during the development phase. Video/Multimedia Interface Solution Dan Marafino’s patent is for the vehicle interface solution developed in conjunction with Ron Bourdon for United Radio’s Radio Sales division. The interface was developed to allow installation of features such as backup camera, satellite radio, remote CD, and auxiliary cameras integrated with the factory infotainment system in late generation Ford and Chrysler vehicles. The interface was designed to work on multiple platforms with the same basic hardware, and to be updateable to newer platforms as they are released. The flexible hardware and updateable software allowed the product to be easily sold by distributors, and the product is currently being carried by many nationwide 12-volt electronics distributors as well as sold directly to United Radio’s large network of new/used car dealers and expeditors. “We decided to patent this product as we found it was one of the largest volume commercial products ever distributed by the sales department, and we quickly saw competitors begin to start using the processes and technology we developed to develop and sell their own similar products.” said Marafino. This is the first patent awarded to Dan Marafino and the sales department. The patent application was written by Marafino then adjusted for formatting and submitted by legal counsel in July of 2016. Due to the complexity of both the patent and the product, it was delayed for re-assignment, and ultimately required additional clarification and reviews before it was ultimately awarded in April of 2020. As the entire team in the Research Development and Innovation lab continues to produce new technology solutions for United Radio, they continue to evaluate which products merit application for patent in the future. The decision to patent is not an easy one, as there is a significant investment of both time and capital necessary, and as such not all products or solutions necessitate the process. Key criteria considered when applying for patents are return on invested capital, product life cycle, potential infringement, and market location. Who had the last UR patent from Automotive Electronics? Before the Dan’s, Operations Manager Mike Fabery had the last UR patent from the Automotive Electronics division. His patent, Satellite Radio Transfer Method is a method for adding a new radio receiver to a subscriber account. Congratulations to all!
Consumer division receives soldering grant
SYRACUSE, NY — United Radio has received a New York state grant from the Alliance for Economic Inclusion administered by New York State, the Central New York Regional Economic Development Council, and Onondaga County. The purpose is to provide a formal training and certification program that will teach and certify participants in three different Institute of Printed Circuit (IPC) solder certifications. “Our ability to successfully recruit technical employees in our area and within our targeted pay range will be reliant on our ability to create a successful pathway for growth,” said Jim Fitzgerald, Consumer Division General Manager. “Our vision is to create a process model that can support the technical needs of United Radio in the future by taking an unskilled, highly motivated individual and begin them in an entry level triage or a Quality Control position of learning how products interface and perform.” United Radio will use the three-year, $551,500 grant to establish a training program. This program will look to transform the economic landscape for the local unskilled workforce and break down the barriers to skills attainment and wage increases. As a community-minded project, United Radio looks to greatly enhance the local labor market and catalyze an, oftentimes, hard-to-reach population of workers. The training program will consist of conducting technical theory training and IPC solder training. These IPC solder certifications are, IPC A 610 certification (visual acceptance standard), J Std 001 (entry level techniques) and IPC 7711/7721 (repair of electronic assemblies/repair or modification of PCB). These solder certifications will qualify United Radio employees to a traceable international standard as well as improving consistency of standards. This will be a key point to allow United Radio to move into the next phase of it service operations vision. “An IPC certified workforce is highly marketable and allows United Radio to grow our business and promotes component level repair, which reduces overall service costs to our customers,” said Phil Rubenstein, United Radio President. “We believe this truly encompasses the ‘hire attitude and teach skill’ belief that we encompass here at United Radio.” Rubenstein added, “Engagement and retention of employees go hand-in-hand. Our ability to continually engage our employees with growth and a feeling of belonging is critical to creating an optimum workforce. Helping employees understand how theyinfluence their own growth is also imperative to our growth.” By offering the opportunity for unskilled individuals to shape a gainful career, this on-the-job training certification requirements gives employees transferable skills which are in demand not only by United Radio, but many other large area employers. The result has been a well-versed light manufacturing workforce in Central New York with upward mobility.
Communications hosts 911 officials
United Radio hosted area 911 leaders in January. The meeting was led by United Radio President Phil Rubenstein, Vice President Mara Charlamb and members of the Communications division. After the meeting the 911 leaders took a tour of the UR campus. Pictured in the garage are (front to back): Paul Vandyke, Operations Coordinator, Oswego County 911; William Dawes, Field Program Manager, United Radio; Julie Corn, Commissioner, Onondaga County Dept of Emergency Communications; Kevin Pooley, Director, Oswego County 911; Colleen Kires, Operations Manager, Contract Administrator United Radio; Fred Lampman, Deputy Director, Oneida County Emergency Services; Phil Rubenstein, President United Radio; Brent Salmon, Garage Manager, United Radio; Mara Charlamb, Vice President, United Radio. Kneeling: Bill Musengo, Account Representative, United Radio. Missing from photo: Scott Roman, Director, Cortland County Emergency Response & Communications. Consumer Electronics General Manager Jim Fitzgerald and Automotive Electronics General Manager Keith Martin each gave a tour of their respective division.
UR employees get new Ford program started
United Radio and Ford Motor Company have a model relationship when it comes to repairing and remanufacturing automotive electronics. But the relationship took off in a new direction when the COVID-19 pandemic struck. “We received a call from Ford Motor Company asking if we could help out with their PAPR program,” said Keith Martin, General Manager for the United Radio Automotive Electronics division. PARP is an acronym for Powered, Air-Purifying Respirators. The respirator is a lightweight unit which uses high efficiency filters for protection against hazardous particulates. Ford is working in conjunction with 3M, GE Healthcare and UAW to quickly expand production of urgently needed medical equipment and supplies. “There are 10 specific parts of the respirator that need to be replaced on a daily basis,” explained Martin. “Ford is relying on us here at United Radio to fulfill those part orders from hospitals across the country.” Since United Radio has been providing logistics to automotive companies for nearly 100 years, by shipping and receiving products to over 140 countries, the company felt confident it could assist Ford with this new request. “However, we’ve never had to ship and receive medical products before this request,” said Martin. “But the system is basically the same. Hospitals will place their orders on United Radio Dealer Services (URDS) or by phone and we will fill and ship the orders.” Ordering, shipping work needed to be done. Implementing new automotive products into an ordering system is usually an easy process at United Radio, but when its medical products that were new to the system, there was much work to be done. The set-up work for hospital products included having a team of people, led by Denise Nettnin and Shannon Comins, working with the company’s IT team to get the website ready to handle these new product orders. “There were a lot of people that put in a extraordinary effort to get this project up and running,” said United Radio President Phil Rubenstein.” “It’s a testament to the hard work and dedication our employees put forth on a daily basis.” The handling of the new influx of products was under the direction of Vince Christian, who directs all the shipping and receiving efforts for United Radio. Orders are shipped from the United Radio warehouse, located on Ainsley Drive, in Syracuse, New York. “ We could not have gotten this program set up so quickly if not for the hard work our teams put in to getting the new PAPR program up and running,” said Martin. A thank you from Ford headquarters! All the hard work put forth by United Radio has not gone unnoticed. Just recently, Brian Klippel, Senior Vice President of Operations at Ford, sent along this email of thanks to the entire UR team.
