Customer Service

Our focus is excellent customer care.

  • Highly trained friendly operators for personal touch
  • Available 8:00am to 8:00pm EST to accommodate entire U.S.
  • Orders received by 7:00pm are shipped same day
  • Capable of processing thousands of orders every day
  • Stringent call pickup goals:
    • All incoming calls picked up within four rings
    • All exchange orders picked up within two rings
    • Exchange pool calls picked up within one minute
  • Dedicated phone lines
  • Personalized customer service support
  • Continuous customer service training and coaching

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Facilities and Warehousing

Warehouses in multiple locations give us huge capacity for efficiently managing product and component inventories.

Logistics and Distribution

Our logistics infrastructure allows us to receive, pack and ship thousands of orders each day.

Inventory Management

With knowledge and experience, we understand the importance of managing global supply chains to optimize inventory levels.