Customer Service

Our focus is excellent customer care.

  • Highly trained friendly operators for personal touch
  • Available 8:00am to 8:00pm EST to accommodate entire U.S.
  • Orders received by 7:00pm are shipped same day
  • Capable of processing thousands of orders every day
  • Stringent call pickup goals:
    • All incoming calls picked up within four rings
    • All exchange orders picked up within two rings
    • Exchange pool calls picked up within one minute
  • Dedicated phone lines
  • Personalized customer service support
  • Continuous customer service training and coaching

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Failure Analysis and Reporting

Custom reporting based on precise analysis and diagnostics provides complete visibility and understanding of the repair process.

Technology Participation

Members of SAE and SEMA, and actively participates in CES, SEMA, SAE, and V2X conferences.

Facilities and Warehousing

Warehouses in multiple locations give us huge capacity for efficiently managing product and component inventories.