Customer Service

Our focus is excellent customer care.

  • Highly trained friendly operators for personal touch
  • Available 8:00am to 8:00pm EST to accommodate entire U.S.
  • Orders received by 7:00pm are shipped same day
  • Capable of processing thousands of orders every day
  • Stringent call pickup goals:
    • All incoming calls picked up within four rings
    • All exchange orders picked up within two rings
    • Exchange pool calls picked up within one minute
  • Dedicated phone lines
  • Personalized customer service support
  • Continuous customer service training and coaching


Automotive Electronics Recycling

As a family-owned business for almost 100 years, we strongly believe in taking care of the planet for future generations. We currently de-manufacture all electronic components to lowest possible point and all usable portions are reclaimed for re-use or recycling.

Technology Participation

Members of SAE and SEMA, and actively participates in CES, SEMA, SAE, and V2X conferences.

Subscription Data Transfer

We provide customized automated data subscription transfer services on sales or exchange units to prevent loss of service for end customer.