Customer Service

Our focus is excellent customer care.

  • Highly trained friendly operators for personal touch
  • Available 8:00am to 8:00pm EST to accommodate entire U.S.
  • Orders received by 7:00pm are shipped same day
  • Capable of processing thousands of orders every day
  • Stringent call pickup goals:
    • All incoming calls picked up within four rings
    • All exchange orders picked up within two rings
    • Exchange pool calls picked up within one minute
  • Dedicated phone lines
  • Personalized customer service support
  • Continuous customer service training and coaching

RELATED CONTENT

Web Portals and I.T.

We provide international web portals (available in multiple languages) as well as customized EDI and data transfer.

Quality Certifications

Our commitment to quality is reflected in our extensive in-house and external training and certification programs.

Technical Capabilities

We have invested in or developed test equipment necessary to support leading edge and emerging technologies.