Our Consumer Electronics business is a leader in offering after-the-sales service solutions to the electronics industry. From large scale depot repair programs to complete reverse logistics solutions, and distribution services we are here to meet our customer’s needs.

United Radio currently performs service on many leading brands of stereos, receivers, speakers, DVD and Blu-ray players, portable and mobile radios, and other home entertainment products. Our wide range of expertise has led many manufacturers to choose us as their regional service provider.

SLC office

Our Salt Lake City Operation

Our Salt Lake City Operation consists of a 146,00-square foot facility with production and distribution capabilities. 

“The expansion to Salt Lake City has allowed us to better meet from the needs of our customers on the west coast, as well as provide better coverage throughout the entire country,” said Phillip Rubenstein, United Radio President. “United Radio has been able to expand our capabilities and meet our customer’s ever-growing needs with our new, larger facility.”

SLC

Distribution and Warehouse Services

Our Warehouse & Distribution services provide secure and controlled storage for the products that support your business. Inventory, forecasting, distribution, and general reporting are standard programs that we provide for our customers. We also offer third party warehousing and third-party pick, pack, and ship programs.

United Radio has just over 250,000 square feet of warehouse space that is utilized to handle the logistical work of its customers. This can be accomplished from any of the three states in which we operate: New York, Georgia or Utah.

We distribute product from our multiple locations to virtually every country in the world. Not only does our large volume of daily shipments guarantee us excellent shipping rates, as well as a huge ground shipment footprint in the United States, it also makes us an expert in outbound customs handling for international distribution.

SLC

Reverse Logistics and Refurbishing

Our reverse logistics solution to handle returns provides manufacturers with an opportunity to streamline their organization while also increasing customer satisfaction, cash flow and bottom-line profitability. We will handle your returns, giving each and every unit unique attention to make sure it is refurbished as needed and that faulty products are returned to factory specifications.

Through it all, secure web access provides various levels of failure analysis and personalized reporting. If a unit cannot be repaired within a pre-determined time frame, we will exchange the unit using our on-site floating stock. Contact us today to learn more about our refurbishment, repackaging, warehousing and distribution of returned products.

SLC bench

Depot Solutions that Maximize Product Value

Our depot service provides uniquely tailored programs to meet the specific requirements and needs of each manufacturer and end-use customer. We are the factory-certified service center for a host of brands as shown.  We perform both in and out-of-warranty repairs.

Our division is the only repair center in the country that is approved to do Factory Mutual Intrinsically Safe repairs for Kenwood products. We are also premiere partners with several manufacturers. We work directly with each supplier to facilitate shipping units to our warehouse. Once there, computerized workflow systems track when parts are available, calculate turnaround time, assign jobs using a first-in first-out model and monitor the entire repair process.
Our technicians are highly skilled and individually trained to work on specific product lines, resulting in faster diagnoses and turnaround times. Our commitment to quality is reflected in our extensive in-house and external training and certification programs. 5S practices ensure our processes are continually improving.
We continually make improvements in processes and efficiencies and provide a total solutions package for after-the-sale service. By ensuring that repairs, refurbishment and re-selling occur with minimum delay, we limit the amount of time a product waits to return to the marketplace and help manufacturers and dealers maximize the value of their products.
Consumer Electronics Quality Assurance Reporting

Transparent Operations

We provide a view into our operations so that customers do not need to guess what is happening with their products. Web-accessible critical performance indicators give manufacturers real-time information to make informed decisions, and customized electronic data interchange allows for accurate, timely inventory analysis.

Consumer partners copy

Brands We Serve

United Radio currently performs service on 21 brands of stereos, receivers, speakers, DVD and Blu-ray players, two-way and portable radios, and other home entertainment products.

Check Repair Status

Have an item with United Radio for repair work?

Please click below and enter the service number below for a real-time look at the status of your project. If you don’t have your number or the form below is not working, please email us at customerservice@unitedradio.com or call 1-800-634-8606 for the status of your repair.

Inventory Management

ptc

Security & Storage Practices

  • Secure warehouse facilities
  • Pallet racking to small bin storage on site
  • Static sensitive components stored in electrostatic discharge (ESD) safe bins/containers
ptc

Inventory Verification & Forecasting

  • Regular cycle counts performed
  • Inventory transaction history readily available
  • Weekly updated critical order points used to maximize inventory turns (Min Max)
  • Forecasts can be provided for inventory planning
ptc

Reporting

  • Inventory reports available in a format and at a frequency customized to each customer’s needs
  • Reports available in multiple formats, including Sharepoint and via secure UR Dealer Services website

Our locations

Drone shot of United Radio's Consumer Headquarters
SLC Building
Consumer Headquarters
Consumer Western Operations

5717 Enterprise Parkway East Syracuse, NY 13057

Jim Fitzgerald
General Manager
 
Mark Daily
Business Development Manager
315.446.8700 or 800.634.8606
Monday – Friday
8:30AM – 5:30PM
 
Margaret Kelly
Director of Strategic Initiatives and Communications
 

1635 South 5070 West, Suite A1
Salt Lake City, UT 84104

Jim Fitzgerald
General Manager
 
Mark Daily
Business Development Manager
315.446.8700 or 800.634.8606 (EST)
Monday – Friday
8:30AM – 5:30PM (MST)
 
Margaret Kelly
Director of Strategic Initiatives and Communications
 
Jim Fitzpatrick
"Our core business is repair and refurbishing. Our technicians are highly skilled and individually trained to work on specific product lines, resulting in faster diagnoses and turnaround times."
- Jim Fitzgerald, Consumer General Manager
Employee service automotive electronics
Data Solutions

We don’t just collect data at every step – we help you understand and use it to improve your products.

United Radio Truck driving into the sun
Logistical Solutions

From sourcing the right components to coordinating a full product recall, we can help manage logistics on any scale.

How can we help you?

At United Radio, we put customer service above everything. Get in touch today:

    Please check that you have entered a valid email address.

    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Edit Template

    OUR LOCATIONS

    Corporate Headquarters

    5703 Enterprise Parkway,
    East Syracuse, NY 13057

    315.446.7181
    Mon-Fri 8:00 AM – 5:00 PM 

     800.599.2101
    Mon-Fri, 8:00 AM – 5:00 PM

    Communications Division

    5703 Enterprise Parkway,
    East Syracuse, NY 13057

    315.446.7181
    Mon-Fri 8:00 AM – 5:00 PM

    800.599.2101
    8:00 AM – 5:00 PM

    Automotive Electronics

    5705 & 5717 Enterprise Parkway,
    East Syracuse, NY 13057

    315.446.5570
    Mon-Fri 8:00 AM – 5:00 PM

    800.448.0944
    8:00 AM – 5:30 PM

    Consumer Electronics

    5717 Enterprise Parkway,
    East Syracuse, NY 13057

    315.446.8700
    Mon-Fri 8:00 AM – 5:30 PM

    800.634.8606
    8:00 AM – 5:30 PM

    Consumer SLC


    1635 South 5070 West, A1,
    Salt Lake City, UT 84104

    315.446.8700
    Mon-Fri 8:00 AM – 5:30 PM

    800.634.8606
    8:00 AM – 5:30 PM

    Automotive PTC

    780 Highway 74 South,
    Peachtree City Georgia 30269

    315.446.5570
    Mon-Fri 8:00 AM – 5:00 PM

    800.448.0944
    8:00 AM – 5:30 PM

    © 2024 United Radio, All rights reserved. | Privacy Policy