Manufacturers can partner with United Radio to customize a unique program to meet their specific after-the-sale service needs, from repair to advanced exchange to float stock to customer service and more. As a factory-authorized service center for EF Johnson and Kenwood, we perform both in and out-of-warranty repairs on most two-way portable and mobile radios. Our division is the only repair center in the country that is approved to do Factory Mutual Intrinsically Safe repairs for Kenwood products. We work directly with each supplier to facilitate shipping units to our warehouse. Once there, computerized workflow systems track when parts are available, calculate turnaround time, assign jobs using a first-in first-out model and monitor the entire repair process. At any time, customers can check in on their unit using ourCheck Repair Status tool. The depot program is designed and executed to provide fast, convenient service for manufacturers and their customers.
Commitment to Customer Satisfaction
Here at United Radio customer service is our top priority. Dedicated customer service staff is here to answer all repair inquiries. We have maintained relationships with authorized dealers in which they receive personal interaction with their assigned customer service representative. We want to ensure that your customers have a positive service experience from start to finish.
Data captured throughout the repair or returns process can be customized to suit your needs. A password protected web-based portal can be created that allows access to information on your units that are in our facility for repair or refurbishment. Data views include: A snapshot of the quantity of units in house by current status, lookup by model, average repair cost by model, RMA returns, RMA’s awaiting approval, finished goods inventory, aging report, and user specified data query. Several of these data views offer the ability to drill down to information on specific units. All formatting can be customized to meet your requirements. Additional reporting to meet your needs can be requested.