United Radio / Customer Support

A Customer Service success story

Exceptional Customer Service: it’s the foundation United Radio was built upon and remains a critical component to our continued success.   All our highly trained friendly customer service staff members focus on providing excellent customer care with a personal touch. 

Need to get in touch with us?

You can find our Automotive, Consumer and Communications division contacts by clicking on the tabs below
Automotive Electronics
Consumer Electronics
Communications Division
5705, 5017 Enterprise Parkway East Syracuse, NY 13057
780 Highway 74 South Peachtree City, GA 30269
800.448.0944
Keith Martin
General Manager
 
Kevin Marais. PTC
Branch Manager
Mike Fabery
Operations Manager
 
Customer Service
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5717 Enterprise Parkway East Syracuse NY 13057
1635 South 5070 West, Suite A1 Salt Lake City, UT 84104
800.634.8606
Jim Fitzgerald
Consumer General Manager
 
Rory Musselman
Branch Manager, SLC
 
Mark Daily
Business Development Manager
Margaret Kelly
Director of Strategic Initiatives and Communications
 
Customer Service
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5703 Enterprise Parkway East Syracuse, NY 13057
800.599.2101
Leslie English
Communications General Manager
 
Brent Salmon
Installation Manager
Jerry Cook
Field Operations Manager
 
William Musengo
Outside Sales Manager
 
 
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Check Repair Status Information Center

A. Send an email to contact@unitedradio.com for general questions.

A. Generally, evaluations will be completed within 3-5 business days.  Once the evaluation is complete, the technician will be able to determine the next course of action (ie: order parts, make an estimate, more testing).

A. United Radio does not sell parts; however, we do sell accessories.

A. Sorry, United Radio does not sell or repair scanners.

We have begun to repair amateur ham radios.

A: You have 30 days from the ship date.

A: Send an email to autoinvoices@unitedradio.com for an invoice.

A. You will need to contact a Customer Service Representative to set up a repair. We are unable to do exchanges on damaged units.

A. This would depend on what is needed for the repair. If a part is needed to be ordered, that will increase the time of the repair.

A. We request credit card information at the time of arrival, however your card will not be charged until the unit is ready to ship.

A. Yes!  Our Customer Service group will be in contact by phone and/or email.  We also have a live chat feature that is available as another form of communication with our customers.

A. Appropriate face covering is required to enter the building:

Automotive Electronics: open between  8:30 a.m. and 5:30 p.m., no appointment necessary (Automotive clusters please go to our 5717 building).

Consumer Electronics: by appointment only, please call 315-446-8700, to schedule product drop-offs and pickups.

Communications Division: open between  8 a.m. and 5 p.m., no appointment necessary.

"We put customer service above everything else. Our friendly and personable customer service representatives are available to help you."
- Our Customer Service leaders

Dedicated. Inspired. United.

Meet Leadership Development Program Cohort 3 group
Meet Leadership Development Program Cohort 2 group

Anastasia Blaisdell, Automotive, Syracuse

Brian Charlamb, Consumer, Salt Lake City

Eddie Rios, Consumer, Salt Lake City

Ernie Fish, Consumer, Syracuse

Harry Visneau, Automotive, Syracuse

Jose Infante, Consumer, Syracuse

Kelly Rice, Automotive, Peachtree City

Vince Christian, Automotive, Syracuse

Tara Thornton, Communications

Rory Musselman, Consumer Salt Lake City

Mohit Gupta, Information Technology

Lakeitha Williams, Automotive Peachtree City

Kim Lane, Automotive, Syracuse

Joe Ucher, Automotive Peachtree City

Derek Bowers, Automotive, Syracuse

Brenna Cawley, Project and Change Management

Alison Mapes, Automotive Syracuse

November was also a big month for Cohort 2! They have now completed year one of the program and will begin year two in January. Their retreat day topic in November was Gratitude and Appreciation. The cohort reflected on some of these questions throughout the day:

  • What is appreciation, compared to recognition and a compliment?
  • Why is gratitude important in leadership?
  • What are some of the barriers to expressing gratitude?
  • What are some ways to show appreciation? How does United Radio practice this?

This day also gave them an opportunity to express gratitude to their fellow cohort members. Throughout the last year, Cohort 2 has been able form and develop relationships with each other. The cohort includes participants from different divisions, United Radio cities, and varying years of service. Everyone is on their own leadership journey and can learn from each other and the Advisory Committee, which includes James Branche, Josh Forward, Mara Charlamb, Mark Fuller, and Phil Rubenstein.

The Advisory Committee looks forward to the next year of the Leadership Development Program! 2024 will bring the exciting developments of year two for Cohort 2.

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How can we help you?

At United Radio, we put customer service above everything. Get in touch today:

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    OUR LOCATIONS

    Corporate Headquarters

    5703 Enterprise Parkway,
    East Syracuse, NY 13057

    315.446.7181
    Mon-Fri 8:00 AM – 5:00 PM 

     800.599.2101
    Mon-Fri, 8:00 AM – 5:00 PM

    Communications Division

    5703 Enterprise Parkway,
    East Syracuse, NY 13057

    315.446.7181
    Mon-Fri 8:00 AM – 5:00 PM

    800.599.2101
    8:00 AM – 5:00 PM

    Automotive Electronics

    5705 & 5717 Enterprise Parkway,
    East Syracuse, NY 13057

    315.446.5570
    Mon-Fri 8:00 AM – 5:00 PM

    800.448.0944
    8:00 AM – 5:30 PM

    Consumer Electronics

    5717 Enterprise Parkway,
    East Syracuse, NY 13057

    315.446.8700
    Mon-Fri 8:00 AM – 5:30 PM

    800.634.8606
    8:00 AM – 5:30 PM

    Consumer SLC


    1635 South 5070 West, A1,
    Salt Lake City, UT 84104

    315.446.8700
    Mon-Fri 8:00 AM – 5:30 PM

    800.634.8606
    8:00 AM – 5:30 PM

    Automotive PTC

    780 Highway 74 South,
    Peachtree City Georgia 30269

    315.446.5570
    Mon-Fri 8:00 AM – 5:00 PM

    800.448.0944
    8:00 AM – 5:30 PM

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