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High Volume Shipping/Receiving
Currently handling up to 600 units per day, our shipping and receiving department is responsible for more than tagging in the products we repair. As a matter of procedure, they are able to determine the warranty status of the units, enter pertinent data in our computerized tracking system, and route them to the appropriate specially trained technicians. Since we strive for a quick turnaround time, all units repaired by 3:00 p.m. are shipped that same day. With our strict adherence to quality packing specifications, this double work load (incoming and outgoing) makes this one of our busiest departments.
The people who work at United Radio Service are the single most valuable asset of our company.
United Radio Service has a full time Corporate Director of Technical Development on staff who provides both group and individual training on subjects such as basic electronics, product specific technology, and training on new technology that enters the market.
Specially Trained Technicians
United Radio Service proudly employs Certified Electronic Technicians (CET) as part of our commitment to provide ISO 9001:2000 quality service. These technical specialists, combined with support staff, high-tech facilities, computerized tracking, and communication systems, make United Radio the premier service center for over 35 of the world's leading manufacturers of electronic equipment.
Our Extensive Parts Department
Fast service depends on having the appropriate parts on hand in sufficient quantities. United Radio maintains an extensive parts inventory, allowing us to complete most repairs without delay so your unit will not be held up due to "parts on order".
Customer Service is our Specialty
A staff of thoroughly trained Customer Service Specialists is dedicated to our priority of quickly responding to your inquiries. That's all they do! They are familiar with the types and brands of equipment that we repair, and with all manufacturer, extended warranty, and dealer programs. They have immediate access to our own computerized work-flow system and will give you instant information throughout the repair process by telephone, fax, or online. No repair is complete until you are completely satisfied. |
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