You may ship your product to the following location:
5717 Enterprise Parkway
East Syracuse, NY 13057
Visit our Products Serviced page for a list of brands we can repair under manufacturers warranty. If you are unsure if we are authorized to service your product please call our customer service at 800.634.8606 for more information.
A non-refundable bench fee of $40.+ tax is required on all units brought to our front counter for out-of-warranty service. This includes units that have no trouble found. We must charge sales tax if you are in NY, AZ & GA.
If your unit is 7 years old or older please contact us at 800.634.8606 to determine if it can be repaired. Older units may no longer have parts available, it may not be economical to repair the unit or reliability cannot be guaranteed.
To send your unit to UR for repair just print our online Repair Form, fill it out and send it along with your unit. No RA is needed. We have provided Shipping Instructions on packaging your unit properly and a Shipping Label to place on your carton.
It is important to properly package your item prior to shipping to help prevent shipping damages.
*United Radio is not responsible for shipping damages caused by improper packaging*
You can keep track of the repair by visiting our Check Repair Status page.