Our reverse logistics solution to handle returns provides manufacturers with an opportunity to streamline their organization while also increasing customer satisfaction, cash flow and bottom-line profitability. We will handle your returns, giving each and every unit unique attention to make sure it is refurbished as needed and that faulty products are returned to factory specifications. Through it all, secure web access provides various levels of failure analysis and personalized reporting. If a unit cannot be repaired within a pre-determined time frame, we will exchange the unit using our on-site floating stock. Contact us today to learn more about our refurbishment, repackaging, warehousing and distribution of returned products.
Data captured throughout the repair or returns process can be customized to suit your needs. A password protected web-based portal can be created that allows access to information on your units that are in our facility for repair or refurbishment. Data views include: A snapshot of the quantity of units in house by current status, lookup by model, average repair cost by model, RMA returns, RMA’s awaiting approval, finished goods inventory, aging report, and user specified data query. Several of these data views offer the ability to drill down to information on specific units. All formatting can be customized to meet your requirements. Additional reporting to meet your needs can be requested.